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  • Customer service



      Complaints procedure

      It is of course annoying to complain about the service as you experienced it. Nevertheless, we ask you to communicate your complaint by e-mail to the customer contact department. You can do this by e-mail, by regular mail and/or by telephone.

      Our customer contact staff will investigate the complaint and try to resolve it to your reasonable and satisfactory satisfaction.


      You can send your complaint by e-mail to

      Or by post to

      Pompmakker 3
      8447 GJ Heerenveen
      The Netherlands

      After receiving your complaint, we will send you a Mounting.
      We will respond within 14 days after receipt of your complaint. If it takes longer, we will inform you.

      If you do not like it, you can always contact Stichting Webshop Keurmerk where Aanhangendirect is affiliated. Is the complaint still not resolved through their mediation? Then there is the possibility to submit your dispute to the Geschillencommissie (SGC).

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